Kalvenor Systems in AI answers about field service management software

4. Position on the absence ladder

The ladder is published with its data at docs.broadcastwell.com/absence-ladder. It describes where a company sits, not why, and not what happens if it acts.

5. Engine by engine

ChatGPT 15 of 29, 51.7% (34.4% to 68.6%); Claude 13 of 30, 43.3% (27.4% to 60.8%); Perplexity 9 of 29, 31.0% (17.3% to 49.2%); Google AI Overviews 1 of 29, 3.4% (0.6% to 17.2%); Google AI Mode 9 of 30, 30.0% (16.7% to 47.9%).

Named and cited as a source, engine by engine

Named rate: the valid answers that name Kalvenor Systems, out of every valid answer.

Cited as a source: the valid answers that cite at least one page on kalvenor.example or kalvenordispatch.example, out of every valid answer.

6. Question by question

Lost questions (named on none of the answers): 5. How does field service management software differ from general work order software?; 10. Which platforms combine scheduling, invoicing and inventory for service teams?.

Named or not, question by question and engine by engine

Each cell counts the answers naming Kalvenor Systems out of the valid runs of that question on that engine.

By question group

7. Who is named instead

Share of voice

47 of 337 brand mentions name Kalvenor Systems (13.9%, 95% interval 10.7% to 18.1%).

Share of voice: the answers naming Kalvenor Systems, out of every brand mention in the valid answers, each brand counted once per answer, among the brands recorded for this order.

8. The sources the engines cited

A page on kalvenor.example or kalvenordispatch.example was cited in 17 of 147 answers. A citation shows what an answer referenced; it does not establish what caused the answer.

Cited as a source

Cited as a source: the valid answers that cite at least one page on kalvenor.example or kalvenordispatch.example, out of every valid answer.

Pages of kalvenor.example and kalvenordispatch.example cited

• https://kalvenor.example/platform/mobile-offline: cited in 5 of 147 answers
• https://kalvenor.example/resources/first-time-fix: cited in 5 of 147 answers
• https://kalvenor.example/pricing: cited in 4 of 147 answers
• https://kalvenor.example/platform/dispatch: cited in 3 of 147 answers
• https://kalvenordispatch.example/plans: cited in 1 of 147 answers

Domains cited instead

In the 130 answers that cite no page on kalvenor.example or kalvenordispatch.example, the domains cited most, each counted once per answer.

9. Run to run

Named per run: run 1 15 of 48, run 2 16 of 50, run 3 16 of 49. Spread 1. AI answers vary between runs; that is why every question ran three times and the spread is reported rather than averaged away.

10. Attribute profile

From the captured answers; provisional until reviewed.

What the answers say Kalvenor Systems and its rivals are or do, each attribute with the answers that carry it and one receipt.

Inaccuracies against kalvenor.example and kalvenordispatch.example

1. wrong: "Kalvenor Systems has no route planning feature." In question 1, Perplexity, run 1. Checked against https://kalvenor.example/changelog/route-planner.
2. stale: "Kalvenor Systems sells its scheduling product as Kalvenor Dispatch." In question 3, ChatGPT, run 1. Checked against https://kalvenor.example/about.

11. Record accuracy

From the captured answers; provisional until reviewed.

2 correct, 1 wrong and 1 stale, of 4 statements classed.

Record accuracy: the statements in the captured answers classed correct, wrong or stale against the public record, counted once each.

13. Buyer Decision preview: Kalvenor Systems against Northvale FSM

Northvale FSM is the rival named most across the valid answers: in 110 of 147, against 47 of 147 for Kalvenor Systems. Each row counts the answers on one question, five engines times three runs.

1. What a buyer asking these questions is told today. Northvale FSM is named more often than Kalvenor Systems on 10 of 10 questions, Kalvenor Systems more often on 0, and the two are level on 0.
2. The first recommended action is Fix 1 above: Get Kalvenor Systems onto the hvacoperations.example page cited for question 5.
3. The full client-site Buyer Decision Kit is part of the Fix Sprint: Kalvenor Systems and Northvale FSM compared fact by fact on your own site, every fact linked to its source and reviewed before it goes live. See the demo (fictional data: two made-up products, not a real comparison).

14. Exclusions

Excluded answers leave both sides of every count; they are never counted as "not named", and never as naming a rival. Every count in this document uses the same base: the 147 valid answers of the 150 planned.

15. Scope and method

Single-turn, logged-out answers in US English, captured on the dates above. This is an observed baseline, not a ranking and not a statement about product quality. Presence is measured; tone is not scored. The questions name no brand.

Every figure comes from the published method, v1.1. Every rate shows its numerator, its base and a 95% Wilson interval.

16. What comes next

Re-measure, $190. The same ten questions on the same five engines, three runs each, open 30 days after delivery. It shows whether the fixes moved the count; a change is called real only when the lowest new run is above the highest of today's runs (16 of 48).

Fix Sprint, $3,900. The three fixes put to work with your team, arranged by conversation. The $490 credits once against the $3,900 Fix Sprint within 30 days of delivery, so the Sprint is $3,410. Reply to your delivery email to start it.

Refund. The Audit is refundable in full, no questions asked, until 30 days after delivery.

17. Category Decision Pack (annex)

This pack answers four questions: what was observed, why it matters to the decision you face, which public evidence you can change, and what would count as a later improvement.

Decision memo

What the record shows

1. Kalvenor Systems was named in 47 of 147 valid answers, on 8 of 10 questions. [C1]
2. On question 5, "How does field service management software differ from general work order software?", Northvale FSM was named in 11 of 15 answers and Kalvenor Systems in 0 of 15. [C2]
3. The engines cited a page on kalvenor.example or kalvenordispatch.example in 17 of 147 answers, and Kalvenor Systems holds 47 of 337 brand mentions in the answers. [C3, C4]

Why it matters

These ten questions were confirmed for this order as the ones buyers ask about field service management software. The answers to them on these dates name Kalvenor Systems in 47 of 147, and that is the record captured for these questions on those dates.

The decision you face

Whether to change the public evidence these answers draw on, and who does that work. Four options, each with its cost and the rate it is meant to move:

The $490 credits once against the $3,900 Fix Sprint within 30 days of delivery, so the Sprint is $3,410.

Our recommendation

Limits

What the record does not show: why an engine chose a source, what a buyer did after reading an answer, any count after these dates, or brands outside the six rivals recorded for this order. It covers 147 valid answers captured from July 8, 2026 to July 12, 2026, single turn and logged out, in US English.

Evidence register

Every claim in the memo, with the receipts, questions, engines and dates that support it.

Actions

Up to three, a maximum and not a quota.

1. Get Kalvenor Systems onto the hvacoperations.example page cited for question 5

   Owner

   Your team (Product marketing lead)

   Done when

   hvacoperations.example lists Kalvenor Systems on the cited page (https://hvacoperations.example/core/5) with a current description, checked and dated.

   The rate it should move

   Named rate

   Re-measure

   A re-measure of the same questions, $190, from day 30 to day 60 after delivery.

2. Get Kalvenor Systems onto the servicetechforum.example page cited for question 10

   Owner

   Your team (Product marketing lead)

   Done when

   servicetechforum.example lists Kalvenor Systems on the cited page (https://servicetechforum.example/core/10) with a current description, checked and dated.

   The rate it should move

   Named rate

   Re-measure

   A re-measure of the same questions, $190, from day 30 to day 60 after delivery.

3. Get Kalvenor Systems onto the trakwell.example page cited for question 8

   Owner

   Your team (Product marketing lead)

   Done when

   trakwell.example lists Kalvenor Systems on the cited page (https://trakwell.example/core/8) with a current description, checked and dated.

   The rate it should move

   Named rate

   Re-measure

   A re-measure of the same questions, $190, from day 30 to day 60 after delivery.

What would count as a later improvement

A re-measure of the same ten questions on the same five engines, three runs each, is compared with this Audit rate by rate, each against its own baseline; no rate is combined with another. Under the upfront Fix Sprint terms, named answers improve only when the lowest new run is above the highest of today's runs (15 of 48, 16 of 50 and 16 of 49), and answers citing a page on kalvenor.example or kalvenordispatch.example the same way (6 of 48, 3 of 50 and 8 of 49). Under the pay when named Fix Sprint terms, each new total is compared with today's: 47 of 147 answers named Kalvenor Systems, and 17 of 147 cited a page on kalvenor.example or kalvenordispatch.example. Record accuracy improves only when the total of statements about Kalvenor Systems classed wrong or stale is lower than today's 2; today's count is provisional until the team review is recorded.

Nothing in this pack projects a count or promises a movement. Built 2026-07-13.

18. Receipts

Every one of the 147 valid answers (the 3 excluded ones are listed under Exclusions with their reasons), in full, with its engine, run, capture time and cited sources, printed below.